With One Voice: Unifying Conversational Interfaces

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53

During this talk, conversation designers from Allstate share their experiences designing for a variety of interfaces with the goal of creating a unified experience for the audiences they serve. Get practical ideas for how your team can start sharing data, establishing common patterns, and iterating designs based on user research. Attendees also see a case study showing how designers working on separate voice and chat products find common ground when working on the same subject matter.
Resources:
- Google: Is conversation the right fit? https://designguidelines.withgoogle.com/conversation/conversation-design-process/is-conversation-the-right-fit.html#
- Mia Blume (inspired our critique guidelines): https://www.designdept.co/
Books:
- Designing with Words (Michael's in-progress book): https://rosenfeldmedia.com/books/writing-for-interfaces/
- Content Everywhere by Sarah Wachter-Boettcher: https://rosenfeldmedia.com/books/content-everywhere/
- Conversational Design by Erika Hall: https://abookapart.com/products/conversational-design
- This is Service Design Doing (journey mapping and other service design techniques): https://www.thisisservicedesigndoing.com/

More Slides