Museums are exploring digital and mobile technologies to enhance the visitor experience. The museum of the future will be more visitor-centered than ever before. Curators, designers, architects are shifting visitor experience from the museum’s self-proclaimed voice of authority to the conversation and engagement.
This lecture introduces examples of UX methods for defining the problem, understanding target groups and creating an experience to meet project goals using Minor Arsenal interactive visitor center in Zadar (Croatia) as an example.
The unique solution works as an autonomous experience space that guides visitors to engage with interactive spatial projections, educational touchscreen applications leading visitors into exploration beyond visitor center walls using mobile technology and user engagement techniques.