Disliked design: Delivering bad news through good UX

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We aim for delightful experiences, but sometimes delight isn’t on the menu. Mitch Barwick showcases a project required to give customers disappointing information. This is a story of angry users, disheartened teams and unclear goals. Luckily, this is also a story of designers finding positive outcomes in negative spaces.
Presented by Mitch Barwick at UX Australia 2017

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